:root{--green:#075e54;--mint:#25d366;--teal:#0b766b;--paper:#f7f5ef;--ink:#172522;--muted:#6d7c78;--line:#dce4e1;--bubble:#d9fdd3;--danger:#b52d3a;--shadow:0 18px 50px rgba(11,49,43,.14)}
*{box-sizing:border-box}
body{margin:0;color:var(--ink);background:#dfe8e5;font-family:"Trebuchet MS","Segoe UI",sans-serif}
button,input,textarea,select{font:inherit}
.hidden{display:none!important}
.eyebrow{display:block;color:var(--teal);font-size:.68rem;font-weight:800;letter-spacing:.16em;text-transform:uppercase}
.muted{color:var(--muted)}
button{border:0;border-radius:10px;background:var(--green);color:#fff;padding:.72rem 1rem;font-weight:700;cursor:pointer}
.login-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 20%,rgba(37,211,102,.24),transparent 28%),linear-gradient(135deg,#072d29,#0c5d52 55%,#dce9df 55%)}
.login-card{width:min(420px,100%);background:rgba(255,255,255,.96);padding:44px;border-radius:28px;box-shadow:var(--shadow)}
.brand-mark,.empty-orbit{display:grid;place-items:center;width:58px;height:58px;border-radius:20px;background:var(--green);color:#fff;font:800 1.8rem Georgia,serif}
.login-card h1{font:700 2.5rem Georgia,serif;margin:.45rem 0}
.login-card label,.admin-card label,.details label,dialog label{display:grid;gap:.4rem;margin:1rem 0;font-weight:700;font-size:.86rem}
.login-card input,.admin-card input,.admin-card select,.details input,.details textarea,.details select,dialog input{width:100%;border:1px solid var(--line);border-radius:10px;padding:.78rem;background:#fff}
.login-card button{width:100%;margin-top:.5rem}
.error{color:var(--danger);min-height:1.2em}
.app{height:100vh;display:grid;grid-template-columns:340px minmax(420px,1fr) 280px;overflow:hidden;background:#fff}
.sidebar{display:flex;flex-direction:column;border-right:1px solid var(--line);background:#fff}
.side-head,.chat-head{min-height:72px;display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:#f3f7f5}
.side-head strong,.chat-head small{display:block}
.head-actions{display:flex;gap:6px;align-items:center}
.icon,.round{width:38px;height:38px;padding:0;border-radius:50%;background:#e0ebe7;color:var(--green)}
.logout-button{padding:.55rem .75rem;background:#e0ebe7;color:var(--green);font-size:.72rem;white-space:nowrap}
.metrics{display:grid;grid-template-columns:repeat(4,1fr);padding:10px;gap:7px}
.metric{background:#eef5f2;padding:8px;border-radius:10px;text-align:center}
.metric strong{display:block;font-size:1.1rem}
.metric span{font-size:.62rem;color:var(--muted)}
.search-row{display:flex;gap:8px;padding:6px 12px}
.search-row input{min-width:0;flex:1;border:0;background:#eef3f1;border-radius:10px;padding:.7rem}
.filters{display:flex;padding:4px 12px 10px;gap:6px}
.filters button{background:#eef3f1;color:var(--muted);padding:.42rem .7rem;font-size:.76rem}
.filters button.active{background:#d9fdd3;color:#075e54}
.contact-list{overflow:auto}
.contact{display:grid;grid-template-columns:44px 1fr auto;gap:10px;padding:12px;border-bottom:1px solid #edf0ef;cursor:pointer}
.contact:hover,.contact.active{background:#eef7f3}
.avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(145deg,#1b9081,#075e54);color:white;font-weight:800}
.contact-copy{min-width:0}
.contact-copy strong,.contact-copy span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.contact-copy span{color:var(--muted);font-size:.78rem;margin-top:4px}
.contact time{font-size:.66rem;color:var(--muted)}
.owner-pill{font-size:.6rem;background:#f3eee0;padding:3px 6px;border-radius:20px}
.chat-panel{position:relative;min-width:0;background:#efeae2}
.empty-chat{height:100%;display:grid;place-content:center;justify-items:center;text-align:center;color:var(--muted);background:linear-gradient(rgba(239,234,226,.93),rgba(239,234,226,.93)),radial-gradient(circle at 25px 25px,#8ca39b 2px,transparent 3px);background-size:auto,50px 50px}
.empty-chat h2{color:var(--ink);font-family:Georgia,serif}
.chat-layout{height:100%;display:grid;grid-template-rows:auto 1fr auto}
.chat-head{justify-content:flex-start;gap:12px}
.chat-tools{margin-left:auto;display:flex;gap:8px}
.chat-tools select,.chat-tools button{border:1px solid #d5dfdc;background:white;color:var(--ink);padding:.55rem}
.messages{overflow:auto;padding:24px 6%;background-color:#efeae2;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='120' height='120' viewBox='0 0 120 120'%3E%3Cg fill='none' stroke='%23b8b0a4' stroke-opacity='.22' stroke-width='1.4'%3E%3Cpath d='M15 18l8-5 8 5-8 5zM82 15c8 0 11 9 4 14M46 43c7-8 17 2 10 9l-7 7M91 55l10 5-4 10-10-5zM17 80c10-8 18 8 7 13M63 91l5-9 9 5-5 9z'/%3E%3C/g%3E%3C/svg%3E")}
.message{max-width:min(680px,78%);margin:6px 0;padding:8px 11px;border-radius:8px;background:#fff;box-shadow:0 1px 1px rgba(0,0,0,.12);white-space:pre-wrap}
.message.out{margin-left:auto;background:var(--bubble)}
.message.autoanswer-message{border-left:3px solid #f58a1f}
.autoanswer-label{display:block;width:max-content;margin-bottom:5px;padding:2px 6px;border-radius:999px;background:#fff0df;color:#9a4800;font-size:.58rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase}
.message.optout-message{border-left:3px solid #b52d3a}
.optout-label{display:block;width:max-content;margin-bottom:5px;padding:2px 6px;border-radius:999px;background:#fde7e9;color:#9d1f2c;font-size:.58rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase}
.message footer .autoanswer-toggle{width:auto;margin-right:8px;padding:2px 6px;border:1px solid #ed9a49;border-radius:999px;background:#fff7ef;color:#9a4800;font-size:.56rem;font-weight:800}
.message footer{text-align:right;font-size:.62rem;color:var(--muted);margin-top:4px}
.composer{display:flex;align-items:flex-end;gap:10px;padding:10px 14px;background:#f0f2f1}
.composer textarea{resize:none;min-height:44px;max-height:130px;flex:1;border:0;border-radius:22px;padding:12px 16px}
.details{border-left:1px solid var(--line);padding:24px 18px;background:#fbfcfb;overflow:auto}
.details h3,.admin-view h2,.admin-card h3{font-family:Georgia,serif}
.details button{width:100%}
.admin-view{position:fixed;inset:0;background:#edf3f0;z-index:10;padding:30px;overflow:auto}
.admin-view>header{display:flex;justify-content:space-between;align-items:center;max-width:1100px;margin:auto}
.admin-grid{max-width:1100px;margin:24px auto;display:grid;grid-template-columns:320px 1fr;gap:20px}
.admin-card{background:white;border-radius:20px;padding:24px;box-shadow:var(--shadow)}
.user-row{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;padding:13px 0;border-bottom:1px solid var(--line)}
.user-row small{display:block;color:var(--muted)}
dialog{border:0;border-radius:20px;padding:24px;box-shadow:var(--shadow);width:min(420px,90vw)}
dialog::backdrop{background:rgba(3,30,26,.55)}
.dialog-actions{display:flex;justify-content:flex-end;gap:8px}
.toast{position:fixed;right:22px;bottom:22px;background:#173e38;color:#fff;padding:12px 18px;border-radius:12px;opacity:0;transform:translateY(12px);transition:.2s;pointer-events:none;z-index:20}
.toast.show{opacity:1;transform:none}
@media(max-width:1050px){.app{grid-template-columns:320px 1fr}
.details{position:fixed;right:0;top:0;bottom:0;width:300px;z-index:5;box-shadow:var(--shadow)}
}
@media(max-width:720px){.app{display:block}
.sidebar{height:100vh}
.chat-panel{position:fixed;inset:0;z-index:3}
.chat-panel:not(.mobile-active){display:none}
.details{width:86vw}
.admin-view{padding:16px}
.admin-grid{grid-template-columns:1fr}
.message{max-width:88%}
.logout-button{font-size:.68rem;padding:.5rem .6rem}
}

/* Gestión de conversaciones */
.conversation-settings-card{padding:0;overflow:hidden}.settings-heading{padding:26px 28px 22px;border-bottom:1px solid var(--line);background:linear-gradient(110deg,#fff 65%,#eef8f3)}.settings-heading h3{font-size:1.45rem;margin:.25rem 0 .4rem}.settings-heading p{margin:0;max-width:680px;line-height:1.5}.settings-kicker{color:var(--teal);font-size:.68rem;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.conversation-settings-form{display:block}.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;padding:20px;background:#f5f8f6}.settings-group{min-width:0;padding:20px;border:1px solid #dce7e2;border-radius:14px;background:#fff}.settings-group-head{display:flex;align-items:flex-start;gap:12px;padding-bottom:16px;margin-bottom:16px;border-bottom:1px solid #edf1ef}.settings-step{display:grid;place-items:center;flex:0 0 32px;height:32px;border-radius:9px;background:#e3f3eb;color:var(--green);font-size:.7rem;font-weight:900}.settings-group h4{margin:0;color:var(--ink);font-size:1rem}.settings-group-head p{margin:4px 0 0;color:var(--muted);font-size:.76rem;line-height:1.35}.settings-stack{display:grid;gap:12px}.conversation-settings-form .setting-switch,.conversation-settings-form .setting-field{margin:0}.setting-switch{position:relative;display:flex!important;align-items:center;justify-content:space-between;gap:16px;min-height:68px;padding:12px 14px;border:1px solid var(--line);border-radius:11px;background:#fbfcfb;cursor:pointer}.setting-switch>span{display:grid;gap:3px;min-width:0}.setting-switch strong{font-size:.82rem}.setting-switch small,.setting-field small{display:block;color:var(--muted);font-size:.69rem;font-weight:400;line-height:1.35}.setting-switch input{position:absolute;opacity:0;width:1px!important;height:1px}.setting-switch i{position:relative;flex:0 0 42px;width:42px;height:24px;border-radius:14px;background:#b9c6c1;transition:.18s}.setting-switch i:after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:0 1px 4px rgba(0,0,0,.22);transition:.18s}.setting-switch input:checked+i{background:var(--green)}.setting-switch input:checked+i:after{transform:translateX(18px)}.setting-switch input:focus-visible+i{outline:3px solid rgba(37,211,102,.3);outline-offset:2px}.settings-field-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.setting-field{display:grid!important;gap:7px!important;padding:0!important;font-size:.76rem!important}.setting-field>span{min-height:32px}.setting-field input,.setting-field select{height:43px;padding:.65rem .75rem!important;border-color:#ccd9d4!important}.setting-field-wide{grid-column:1/-1}.workdays{min-width:0;margin:16px 0 0;padding:0;border:0}.workdays legend{padding:0 0 9px;font-size:.74rem;font-weight:800}.day-chips{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:5px}.day-chips label{display:block!important;margin:0!important}.day-chips input{position:absolute;opacity:0;width:1px!important;height:1px}.day-chips span{display:grid;place-items:center;min-height:36px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--muted);font-size:.68rem;font-weight:800;cursor:pointer}.day-chips input:checked+span{border-color:var(--green);background:#e1f4e8;color:var(--green)}.day-chips input:focus-visible+span{outline:3px solid rgba(37,211,102,.3);outline-offset:2px}.operator-capacity-list{display:grid;gap:10px}.operator-capacity{padding:13px;border:1px solid var(--line);border-radius:11px;background:#fbfcfb}.operator-capacity-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}.operator-avatar{display:grid;place-items:center;flex:0 0 36px;height:36px;border-radius:10px;background:#dff2e7;color:var(--green);font-weight:900}.operator-capacity-head strong,.operator-capacity-head small{display:block}.operator-capacity-head small{margin-top:3px;color:var(--muted);font-size:.68rem}.presence-dot{display:inline-block;width:7px;height:7px;margin-right:5px;border-radius:50%;background:#aab6b1}.presence-dot.online{background:var(--mint)}.operator-capacity-controls{display:grid;grid-template-columns:minmax(120px,.7fr) minmax(180px,1.3fr);gap:10px;align-items:end}.setting-switch.compact{min-height:61px;padding:8px 11px}.operator-empty{display:grid;gap:4px;padding:20px;border:1px dashed #cbd8d3;border-radius:11px;color:var(--muted);text-align:center}.operator-empty strong{color:var(--ink)}.settings-actions{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:18px 28px;border-top:1px solid var(--line);background:#fff}.settings-actions p{display:grid;gap:3px;margin:0;font-size:.76rem}.settings-actions p span{color:var(--muted)}.settings-actions button{width:auto;min-width:190px;background:#f58a1f}.settings-actions button:hover{background:#df7510}.settings-actions button:focus-visible{outline:3px solid rgba(245,138,31,.3);outline-offset:2px}
@media(max-width:900px){.settings-grid{grid-template-columns:1fr}.settings-group{padding:18px}}
@media(max-width:540px){.settings-heading{padding:22px 18px 18px}.settings-grid{padding:12px;gap:12px}.settings-group{padding:15px}.settings-field-grid,.operator-capacity-controls{grid-template-columns:1fr}.setting-field-wide{grid-column:auto}.day-chips{grid-template-columns:repeat(4,1fr)}.settings-actions{align-items:stretch;flex-direction:column;padding:16px 18px}.settings-actions button{width:100%;min-width:0}.setting-switch{min-height:72px}.conversation-settings-card{border-radius:14px}}
.day-chips span{min-height:42px}

/* Administration workspace */
.admin-view{padding:0;background:#f3f6f4;color:var(--ink)}
.admin-topbar{position:sticky;top:0;z-index:3;max-width:none!important;min-height:104px;padding:20px clamp(22px,4vw,54px);border-bottom:1px solid #d8e3de;background:#fff;box-shadow:0 8px 28px rgba(25,55,43,.05)}
.admin-topbar h2{margin:.15rem 0 .25rem;font-size:clamp(1.45rem,2.6vw,2rem)}
.admin-topbar p{margin:0;color:var(--muted);font-size:.82rem}
.admin-topbar>button{width:auto;min-width:135px;background:#fff;color:var(--green);border:1px solid #b8d3c7}
.admin-topbar>button:hover{background:#e8f4ee}
.admin-workspace{display:grid;grid-template-columns:248px minmax(0,1fr);min-height:calc(100vh - 104px)}
.admin-nav{position:sticky;top:104px;align-self:start;height:calc(100vh - 104px);padding:22px 14px;border-right:1px solid #d8e3de;background:#123c30;overflow:auto}
.admin-nav-heading{display:grid;gap:3px;padding:4px 12px 18px;color:#fff}
.admin-nav-heading strong{font-family:Georgia,serif;font-size:1rem}
.admin-nav-heading small{color:#9dc1b3;font-size:.68rem}
.admin-nav-item{display:grid;grid-template-columns:30px 1fr;grid-template-rows:auto auto;column-gap:10px;width:100%;margin:3px 0;padding:11px 10px;border:1px solid transparent;border-radius:10px;background:transparent;color:#c5ddd4;text-align:left;box-shadow:none}
.admin-nav-item>span{grid-row:1/3;align-self:center;display:grid;place-items:center;width:28px;height:28px;border-radius:8px;background:#204f41;color:#8fc1ae;font-size:.62rem;font-weight:900}
.admin-nav-item b{font-size:.8rem;color:#eef8f4}
.admin-nav-item small{margin-top:2px;color:#8db2a4;font-size:.62rem;font-weight:500}
.admin-nav-item:hover,.admin-nav-item:focus-visible{background:#1b4b3d;border-color:#3a6759;transform:none}
.admin-nav-item.active{background:#f7faf8;border-color:#f7faf8;color:var(--ink)}
.admin-nav-item.active b{color:#143d31}.admin-nav-item.active small{color:#62766e}.admin-nav-item.active>span{background:var(--orange);color:#fff}
.admin-content{min-width:0;padding:28px clamp(20px,3vw,42px) 52px;overflow:auto}
.admin-panel{display:none;max-width:1180px;margin:0 auto}.admin-panel.active{display:block;animation:admin-panel-in .18s ease-out}
@keyframes admin-panel-in{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}
.admin-panel-heading{margin:0 0 20px;padding:0 2px}.admin-panel-heading h3{margin:.25rem 0 .35rem;font-family:Georgia,serif;font-size:1.45rem}.admin-panel-heading p{max-width:720px;margin:0;color:var(--muted);line-height:1.5}
.admin-panel .admin-grid{max-width:none;margin:0;grid-template-columns:minmax(280px,360px) minmax(0,1fr);align-items:start}.admin-panel .admin-grid.single-column{grid-template-columns:1fr}
.admin-panel .admin-card{border:1px solid #dce6e1;border-radius:14px;box-shadow:0 8px 24px rgba(25,55,43,.06)}
.admin-panel .admin-card.wide{min-width:0}.admin-panel .conversation-settings-card{grid-column:1/-1}
.admin-card h3{margin-top:0}.admin-card .role-help{display:block;color:var(--muted);font-size:.68rem;font-weight:400;line-height:1.4}
.user-row{grid-template-columns:minmax(230px,1fr) auto auto auto}.user-state{padding:5px 8px;border-radius:7px;background:#f0f2f1;color:#6e7a75;font-size:.68rem;font-weight:800}.user-state.active{background:#e3f4eb;color:#197047}
.audit-intro{display:flex;align-items:flex-start;gap:18px}.audit-mark{display:grid;place-items:center;flex:0 0 46px;height:46px;border-radius:12px;background:#dff3e8;color:var(--green);font-size:1.25rem;font-weight:900}
.admin-link-button{display:inline-flex;margin-top:14px;padding:.75rem 1rem;border-radius:9px;background:var(--orange);color:#fff;text-decoration:none;font-size:.78rem;font-weight:800}.admin-link-button:hover{background:#df7510}
@media(max-width:900px){.admin-workspace{grid-template-columns:1fr}.admin-nav{position:sticky;top:104px;z-index:2;display:flex;height:auto;padding:9px 12px;border-right:0;border-bottom:1px solid #d8e3de;overflow-x:auto}.admin-nav-heading{display:none}.admin-nav-item{flex:0 0 auto;display:grid;grid-template-columns:24px auto;grid-template-rows:1fr;width:auto;margin:0 3px;padding:8px 10px}.admin-nav-item>span{grid-row:auto;width:24px;height:24px}.admin-nav-item small{display:none}.admin-content{padding-top:22px}.admin-panel .admin-grid{grid-template-columns:1fr}.admin-nav-item b{align-self:center}.user-row{grid-template-columns:minmax(180px,1fr) auto auto}.user-row>button:last-child{grid-column:3}}
@media(max-width:560px){.admin-topbar{min-height:90px;padding:14px 16px}.admin-topbar p{display:none}.admin-topbar>button{min-width:0;padding:.7rem}.admin-workspace{min-height:calc(100vh - 90px)}.admin-nav{top:90px}.admin-content{padding:18px 12px 40px}.admin-panel-heading{padding:0 4px}.admin-panel .admin-card{padding:18px;border-radius:12px}.user-row{grid-template-columns:1fr auto;gap:8px}.user-row>button{grid-column:auto}.user-row>button:last-child{grid-column:auto}.audit-intro{display:grid}.settings-heading{padding:20px 18px}.admin-nav-item b{font-size:.74rem}}

/* Zynerwaba brand palette — scoped to Administration */
.admin-view{
  --green:#f58a1f;
  --teal:#df7510;
  --ink:#172522;
  --muted:#667085;
  --line:#d9dde3;
  --shadow:0 18px 50px rgba(16,26,45,.12);
  --admin-orange:#f58a1f;
  --admin-orange-hover:#df7510;
  --admin-navy:#101a2d;
  --admin-ink:#172522;
  --admin-muted:#667085;
  --admin-surface:#fff;
  --admin-canvas:#f7f5ef;
  --admin-soft:#f3f5f7;
  --admin-line:#d9dde3;
  background:var(--admin-canvas);
  color:var(--admin-ink)
}
.admin-view .eyebrow,
.admin-view .settings-kicker{color:var(--admin-orange-hover)}
.admin-view .admin-topbar{border-color:var(--admin-line);background:var(--admin-surface);box-shadow:0 8px 28px rgba(16,26,45,.06)}
.admin-view .admin-topbar p,
.admin-view .admin-panel-heading p,
.admin-view .role-help{color:var(--admin-muted)}
.admin-view .admin-topbar>button{background:#fff;color:var(--admin-navy);border-color:#cfd4dc}
.admin-view .admin-topbar>button:hover{background:#fff5eb;border-color:var(--admin-orange);color:var(--admin-orange-hover)}
.admin-view .admin-topbar>button:focus-visible,
.admin-view .admin-nav-item:focus-visible,
.admin-view input:focus,
.admin-view select:focus,
.admin-view textarea:focus{outline:3px solid rgba(245,138,31,.25);outline-offset:2px}
.admin-view .admin-nav{border-color:#29344a;background:var(--admin-navy)}
.admin-view .admin-nav-heading small{color:#aeb6c5}
.admin-view .admin-nav-item{color:#d5dae3}
.admin-view .admin-nav-item>span{background:#26324a;color:#c7cedb}
.admin-view .admin-nav-item b{color:#f7f8fa}
.admin-view .admin-nav-item small{color:#aeb6c5}
.admin-view .admin-nav-item:hover,
.admin-view .admin-nav-item:focus-visible{background:#202c43;border-color:#3b4862}
.admin-view .admin-nav-item.active{background:#fff7ef;border-color:#ffc98f;color:var(--admin-ink);box-shadow:inset 3px 0 0 var(--admin-orange)}
.admin-view .admin-nav-item.active b{color:var(--admin-navy)}
.admin-view .admin-nav-item.active small{color:#667085}
.admin-view .admin-nav-item.active>span{background:var(--admin-orange);color:#fff}
.admin-view .admin-content{background:var(--admin-canvas)}
.admin-view .admin-panel .admin-card{border-color:var(--admin-line);background:var(--admin-surface);box-shadow:0 8px 24px rgba(16,26,45,.06)}
.admin-view .admin-card input,
.admin-view .admin-card select,
.admin-view .admin-card textarea{border-color:#cfd4dc;background:#fff}
.admin-view .admin-card button:not(.admin-nav-item):not(.user-state),
.admin-view .settings-actions button,
.admin-view .admin-link-button{background:var(--admin-orange);color:#fff}
.admin-view .admin-card button:not(.admin-nav-item):not(.user-state):hover,
.admin-view .settings-actions button:hover,
.admin-view .admin-link-button:hover{background:var(--admin-orange-hover)}
.admin-view .user-state{background:#eef0f3;color:#5f6876}
.admin-view .user-state.active{background:#e7f6ed;color:#197047}
.admin-view .audit-mark{background:#fff0df;color:var(--admin-orange-hover)}
.admin-view .settings-heading{border-color:var(--admin-line);background:linear-gradient(110deg,#fff 65%,#fff2e3)}
.admin-view .settings-grid{background:var(--admin-soft)}
.admin-view .settings-group{border-color:var(--admin-line);background:#fff}
.admin-view .settings-group-head{border-color:#e6e8ec}
.admin-view .settings-step{background:#fff0df;color:var(--admin-orange-hover)}
.admin-view .setting-switch,
.admin-view .operator-capacity{border-color:var(--admin-line);background:#fafafa}
.admin-view .setting-switch i{background:#aeb4be}
.admin-view .setting-switch input:checked+i{background:var(--admin-orange)}
.admin-view .setting-switch input:focus-visible+i,
.admin-view .day-chips input:focus-visible+span{outline:3px solid rgba(245,138,31,.28)}
.admin-view .setting-field input,
.admin-view .setting-field select{border-color:#cfd4dc!important}
.admin-view .day-chips span{border-color:var(--admin-line);color:var(--admin-muted)}
.admin-view .day-chips input:checked+span{border-color:var(--admin-orange);background:#fff0df;color:var(--admin-orange-hover)}
.admin-view .operator-avatar{background:#fff0df;color:var(--admin-orange-hover)}
.admin-view .operator-empty{border-color:#cfd4dc;color:var(--admin-muted)}
.admin-view .settings-actions{border-color:var(--admin-line);background:#fff}
.admin-view .presence-dot.online{background:var(--mint)}

/* Manual integrado de Administracion */
.manual-panel{max-width:1080px}.manual-heading{padding-bottom:18px;border-bottom:1px solid var(--admin-line)}.manual-callout{display:grid;grid-template-columns:150px 1fr;gap:18px;align-items:start;margin:0 0 16px;padding:18px 20px;border-left:4px solid var(--admin-orange);background:#fff7ef;color:var(--admin-ink)}.manual-callout strong{color:var(--admin-orange-hover);font-size:.78rem;text-transform:uppercase;letter-spacing:.08em}.manual-callout p{margin:0;line-height:1.55}.manual-index{display:flex;gap:7px;margin:0 0 20px;padding:4px 0 10px;overflow-x:auto}.manual-index a{flex:0 0 auto;padding:7px 10px;border:1px solid #d7dce5;border-radius:7px;background:#fff;color:var(--admin-navy);font-size:.7rem;font-weight:800;text-decoration:none}.manual-index a:hover,.manual-index a:focus-visible{border-color:var(--admin-orange);color:var(--admin-orange-hover);outline:none}.manual-section{scroll-margin-top:120px;margin:0 0 16px;padding:22px 24px;border:1px solid var(--admin-line);border-radius:12px;background:#fff;box-shadow:0 5px 20px rgba(16,24,40,.04)}.manual-section>header{display:flex;gap:13px;align-items:flex-start;margin-bottom:16px}.manual-section>header>span{display:grid;place-items:center;flex:0 0 32px;height:32px;border-radius:8px;background:var(--admin-orange);color:#fff;font-size:.68rem;font-weight:900}.manual-section h4,.manual-security h4{margin:0;color:var(--admin-navy);font-size:1.02rem}.manual-section header p{margin:4px 0 0;color:var(--muted);font-size:.76rem}.manual-section>p{margin:0;line-height:1.6}.manual-section ol{display:grid;gap:9px;margin:0;padding-left:22px;line-height:1.5}.manual-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0;margin:0;border-top:1px solid #e8ebf0}.manual-fields>div{display:grid;grid-template-columns:minmax(120px,.42fr) 1fr;gap:12px;padding:12px 10px;border-bottom:1px solid #e8ebf0}.manual-fields>div:nth-child(odd){border-right:1px solid #e8ebf0}.manual-fields dt{color:var(--admin-navy);font-size:.75rem;font-weight:850}.manual-fields dd{margin:0;color:#4c5668;font-size:.74rem;line-height:1.45}.manual-fields code{color:var(--admin-orange-hover);font-size:.7rem}.manual-note{margin:14px 0 0!important;padding:12px 14px;border-radius:8px;background:#f6f7f9;color:#455065;font-size:.74rem}.manual-example{border-top:3px solid var(--admin-orange)}.manual-security{display:grid;grid-template-columns:180px 1fr;gap:20px;margin-top:20px;padding:24px;border-radius:12px;background:var(--admin-navy);color:#f7f8fa}.manual-security .settings-kicker{color:#ffb565}.manual-security h4{margin-top:4px;color:#fff}.manual-security ul{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px 28px;margin:0;padding-left:18px;font-size:.76rem;line-height:1.45}
@media(max-width:760px){.manual-callout,.manual-security{grid-template-columns:1fr}.manual-fields{grid-template-columns:1fr}.manual-fields>div:nth-child(odd){border-right:0}.manual-security ul{grid-template-columns:1fr}.manual-section{padding:18px 16px}.manual-fields>div{grid-template-columns:1fr;gap:4px;padding-inline:4px}}

/* Legibilidad y accesos contextuales del manual */
.manual-panel{font-size:.875rem;line-height:1.55}.manual-panel .manual-heading p,.manual-callout p,.manual-section>p,.manual-section li{font-size:.875rem;line-height:1.6}.manual-index a{font-size:.8rem;line-height:1.4}.manual-section header p{font-size:.8125rem;line-height:1.5}.manual-fields dt,.manual-fields dd,.manual-security ul,.manual-fields code,.manual-note{font-size:.875rem;line-height:1.55}.manual-section h5{margin:20px 0 10px;color:var(--admin-orange-hover);font-size:.875rem;letter-spacing:.04em;text-transform:uppercase}.manual-section h5:first-of-type{margin-top:0}.manual-shortcuts{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin:-4px 0 20px;padding:14px 16px;border:1px solid #ffd2a3;border-radius:10px;background:#fffaf5}.manual-shortcuts>span{margin-right:4px;color:var(--admin-navy);font-size:.875rem;font-weight:850}.admin-view .manual-shortcuts button{width:auto;margin:0;padding:8px 11px;border:1px solid #f0a253;border-radius:7px;background:#fff!important;color:var(--admin-orange-hover)!important;box-shadow:none;font-size:.8125rem}.admin-view .manual-shortcuts button:hover,.admin-view .manual-shortcuts button:focus-visible{border-color:var(--admin-orange);background:#fff0df!important;outline:2px solid rgba(245,138,31,.22);outline-offset:1px;transform:none}

/* Herramientas operativas del agente */
.inbox-filter-shell{border-top:1px solid rgba(255,255,255,.08);border-bottom:1px solid rgba(255,255,255,.08)}.inbox-filter-heading{display:flex;align-items:baseline;justify-content:space-between;padding:10px 12px 3px}.inbox-filter-heading strong{font-size:.76rem}.inbox-filter-heading small{color:var(--muted);font-size:.64rem}.filters{overflow-x:auto;scrollbar-width:thin}.filters button{display:flex;align-items:center;gap:5px;white-space:nowrap;background:#eef1f5;color:#26364f}.filters button b{min-width:19px;padding:2px 5px;border-radius:5px;background:#dfe4eb;color:#526079;font-size:.62rem}.filters button.active{background:#fff0df;color:#b75700;box-shadow:inset 0 -2px #f58a1f}.filters button.active b{background:#f58a1f;color:#fff}.chat-tool-icon{min-width:36px;font-size:1.25rem}.snooze-status{display:flex;align-items:center;justify-content:center;gap:12px;padding:7px 14px;border-bottom:1px solid #ffd3a8;background:#fff7ef;color:#8a4300;font-size:.74rem}.snooze-status button{width:auto;padding:5px 9px;background:#fff;color:#b75700;border:1px solid #efaa65}.conversation-search{position:relative;display:grid;grid-template-columns:auto minmax(180px,1fr) auto auto auto;align-items:center;gap:8px;padding:10px 14px;border-bottom:1px solid #dfe4eb;background:#fff}.conversation-search label{font-size:.72rem;font-weight:800}.conversation-search input{margin:0}.search-navigation{display:flex;align-items:center;gap:6px}.search-navigation button,.conversation-search .search-close{width:34px;height:34px;padding:0;background:#eef1f5;color:#23344e}.search-navigation span{min-width:74px;color:#647087;font-size:.68rem;text-align:center}.conversation-search-notes{position:absolute;z-index:20;top:100%;left:14px;right:14px;max-height:190px;overflow:auto;padding:6px;border:1px solid #dfe4eb;background:#fff;box-shadow:0 10px 25px rgba(17,31,52,.16)}.conversation-search-notes button{display:grid;width:100%;gap:2px;padding:9px;background:#fff;color:#17243a;text-align:left}.conversation-search-notes button:hover{background:#fff7ef}.conversation-search-notes span,.conversation-search-notes small{color:#637087;font-size:.7rem}.message.search-hit{outline:3px solid #f58a1f;outline-offset:2px}.typing-indicator{min-height:25px;padding:4px 20px;color:#6b7485;font-size:.72rem;font-style:italic}.audio-message{display:grid;gap:8px;min-width:245px}.audio-message audio{width:100%;height:38px}.transcribe-button{width:max-content;padding:6px 10px;border:1px solid #eda45b;background:#fff7ef;color:#a64e00;font-size:.68rem}.audio-transcript{padding:9px 11px;border-left:3px solid #f58a1f;background:#fff;color:#28364c;font-size:.76rem;line-height:1.45}.groq-settings-card{margin:20px;border:1px solid #dfe4eb;border-top:3px solid #f58a1f;border-radius:12px;background:#fff;padding:20px}.groq-card-head{display:flex;justify-content:space-between;gap:20px;margin-bottom:18px}.groq-card-head h4{margin:4px 0}.groq-card-head p,.groq-privacy{margin:0;color:#637087;font-size:.76rem}.groq-status{align-self:start;padding:6px 9px;border-radius:7px;background:#eef1f5;color:#526079;font-size:.68rem;font-weight:800}.groq-status.configured{background:#e5f5eb;color:#18733a}.groq-settings-card form{display:grid;grid-template-columns:1.5fr 1fr 1fr;gap:14px;align-items:end}.groq-key{grid-column:1/-1}.groq-actions{display:flex;gap:8px;grid-column:1/-1;justify-content:flex-end}.groq-actions button{width:auto}.secondary-button{background:#fff!important;color:#b75700!important;border:1px solid #ed9a49!important}.groq-privacy{margin-top:12px;padding-top:12px;border-top:1px solid #edf0f4}
@media(max-width:760px){.conversation-search{grid-template-columns:1fr auto}.conversation-search label{grid-column:1/-1}.conversation-search input{grid-column:1/-1}.search-navigation{grid-column:1}.groq-settings-card{margin:12px;padding:16px}.groq-card-head,.groq-settings-card form{grid-template-columns:1fr}.groq-card-head{display:grid}.groq-key,.groq-actions{grid-column:auto}.groq-actions{justify-content:stretch}.groq-actions button{flex:1}.chat-tools{flex-wrap:wrap}.filters{padding-bottom:8px}}
.chat-tool-icon{display:inline-flex;align-items:center;gap:6px;width:auto;padding-inline:10px;font-size:.72rem}.chat-tool-icon svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round}.conversation-search-notes button.active{background:#fff0df;box-shadow:inset 3px 0 #f58a1f}.snooze-dialog{width:min(520px,calc(100vw - 28px));padding:0;border:0;border-radius:16px;box-shadow:0 24px 70px rgba(10,25,48,.28)}.snooze-dialog::backdrop{background:rgba(12,26,47,.62)}.snooze-dialog form{padding:24px}.snooze-dialog-head{padding-bottom:18px;border-bottom:1px solid #e5e8ee}.snooze-dialog-head h3{margin:5px 0 6px;color:#10213a}.snooze-dialog-head p{margin:0;color:#637087;font-size:.8rem;line-height:1.5}.snooze-dialog fieldset{margin:18px 0;padding:0;border:0}.snooze-dialog legend{margin-bottom:10px;color:#17243a;font-size:.78rem;font-weight:850}.snooze-choices{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.snooze-choices button{display:grid;gap:4px;padding:13px 10px;border:1px solid #dfe4eb;background:#fff7ef;color:#9d4900;text-align:left}.snooze-choices button:hover,.snooze-choices button:focus-visible{border-color:#f58a1f;outline:2px solid rgba(245,138,31,.2)}.snooze-choices small{color:#6c7483;font-size:.66rem}.snooze-custom{display:grid;gap:7px;color:#17243a;font-size:.76rem;font-weight:800}.snooze-custom small{min-height:18px;color:#c62828}.snooze-dialog .dialog-actions{margin-top:16px}.snooze-dialog .dialog-actions button{width:auto}@media(max-width:540px){.chat-tool-icon span{display:none}.snooze-choices{grid-template-columns:1fr}.snooze-dialog form{padding:19px}.snooze-dialog .dialog-actions{display:grid;grid-template-columns:1fr}.snooze-dialog .dialog-actions button{width:100%}}



/* Bandeja personal: filtros verticales, sin afectar otros grupos de filtros */
.inbox-filter-shell .filters{
  display:grid;
  grid-template-columns:minmax(0,1fr);
  gap:5px;
  overflow-x:hidden;
  padding:7px 12px 11px;
}
.inbox-filter-shell .filters button{
  display:flex;
  width:100%;
  min-width:0;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  padding:.48rem .62rem;
  border:1px solid transparent;
  border-radius:7px;
  text-align:left;
  white-space:normal;
}
.inbox-filter-shell .filters button:hover{
  border-color:#f3bd86;
  background:#fff7ef;
  color:#9d4900;
}
.inbox-filter-shell .filters button:focus-visible{
  border-color:#f58a1f;
  outline:2px solid rgba(245,138,31,.28);
  outline-offset:1px;
}
.inbox-filter-shell .filters button.active{
  border-color:#f58a1f;
  background:#fff0df;
  color:#9d4900;
  box-shadow:inset 3px 0 #f58a1f;
}
.inbox-filter-shell .filters button b{
  flex:0 0 auto;
  margin-left:auto;
}

/* Bandeja central: navegación carpeta -> lista -> conversación */
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.app.list-active{grid-template-columns:340px minmax(420px,1fr)}
.conversation-list-view{height:100%;display:grid;grid-template-rows:auto auto minmax(0,1fr);background:#fff}
.conversation-list-head{display:flex;align-items:center;justify-content:space-between;gap:28px;min-height:104px;padding:20px clamp(20px,3vw,38px);border-bottom:1px solid #dfe4eb;background:#fff}
.conversation-list-title{display:flex;align-items:center;gap:10px;min-width:180px}
.conversation-list-head h2{margin:.18rem 0 .15rem;color:#14233a;font-family:Georgia,serif;font-size:1.55rem}
.conversation-list-head p{margin:0;color:#69758a;font-size:.74rem}
.conversation-list-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;min-width:0;flex:1}
.conversation-list-search{width:min(440px,100%)}
.conversation-list-search input{width:100%;height:42px;margin:0;padding:0 14px;border:1px solid #d9e0e9;border-radius:9px;background:#f4f6f9;color:#17243a;outline:none}
.conversation-list-search input:focus{border-color:#f58a1f;background:#fff;box-shadow:0 0 0 3px rgba(245,138,31,.14)}
.new-contact-button{width:auto;min-width:138px;height:42px;padding:.6rem .85rem;border-radius:9px;background:#f58a1f;white-space:nowrap}
.new-contact-button:hover,.new-contact-button:focus-visible{background:#dd7410;outline:3px solid rgba(245,138,31,.2);outline-offset:2px}
.back-to-folders{display:none;width:36px;height:36px;padding:0;border:1px solid #dfe4eb;background:#fff;color:#20304a}
.conversation-list-view>.waiting-alert{margin:12px clamp(16px,3vw,38px) 0}
.conversation-list-view .contact-list{min-height:0;overflow:auto;padding:4px clamp(16px,3vw,38px) 28px}
.conversation-list-view .contact{position:relative;grid-template-columns:48px minmax(0,1fr) auto;align-items:center;gap:14px;min-height:76px;padding:13px 10px;border-bottom:1px solid #e6eaf0;background:#fff;transition:background .14s ease,box-shadow .14s ease,transform .14s ease}
.conversation-list-view .contact:first-child{margin-top:6px}
.conversation-list-view .contact:hover{z-index:1;background:#fff8f1;box-shadow:inset 3px 0 #f58a1f;transform:translateX(2px)}
.conversation-list-view .contact:focus-visible{outline:2px solid #f58a1f;outline-offset:-2px}
.conversation-list-view .contact.active{background:#fff0df;box-shadow:inset 3px 0 #f58a1f}
.conversation-list-view .contact .avatar{width:44px;height:44px;background:linear-gradient(145deg,#f9a34f,#e46f00)}
.conversation-list-view .contact-copy strong{color:#17243a;font-size:.9rem}
.conversation-list-view .contact-copy span{max-width:760px;color:#647087;font-size:.79rem}
.conversation-list-view .contact time{align-self:start;margin-top:5px;color:#637087;font-size:.68rem}
.conversation-empty{display:grid;place-content:center;justify-items:center;min-height:320px;padding:40px;color:#69758a;text-align:center}
.conversation-empty:before{content:"";width:48px;height:4px;margin-bottom:20px;border-radius:4px;background:#f58a1f}
.conversation-empty strong{color:#17243a;font-family:Georgia,serif;font-size:1.15rem}
.conversation-empty span{margin-top:7px;font-size:.78rem}
.back-to-list{display:inline-flex;align-items:center;gap:6px;width:auto;padding:.5rem .65rem;border:1px solid #d6dde7;background:#fff;color:#26364f;font-size:.72rem;white-space:nowrap}
.back-to-list:hover,.back-to-list:focus-visible{border-color:#f58a1f;background:#fff7ef;color:#9d4900;outline:none}
.chat-panel.list-active{background:#fff}
.filter-group-label{display:flex;align-items:center;padding:7px 10px 3px;color:#7b8798;font-size:.58rem;font-weight:900;letter-spacing:.08em;text-transform:uppercase}
@media(max-width:1050px){.app.list-active{grid-template-columns:300px minmax(0,1fr)}.conversation-list-head{align-items:flex-start;flex-direction:column;gap:13px}.conversation-list-actions{width:100%;justify-content:flex-start}.conversation-list-search{width:100%}}
@media(max-width:720px){.conversation-list-view{height:100dvh}.conversation-list-head{min-height:0;padding:14px 12px}.conversation-list-title{width:100%}.conversation-list-head h2{font-size:1.3rem}.conversation-list-actions{display:grid;grid-template-columns:minmax(0,1fr) auto}.new-contact-button{min-width:44px;font-size:0}.new-contact-button:after{content:"+";font-size:1.25rem}.back-to-folders{display:grid;place-items:center;flex:0 0 36px}.conversation-list-view>.waiting-alert{margin:8px 10px 0}.conversation-list-view .contact-list{padding:2px 8px 18px}.conversation-list-view .contact{grid-template-columns:44px minmax(0,1fr) auto;min-height:70px;padding:11px 7px}.back-to-list span{display:none}.chat-head{gap:7px;padding:9px}.chat-head>.avatar{width:38px;height:38px}.chat-tools{gap:4px}.app.list-active{display:block}}


/* --- Ventana de servicio de WhatsApp (control de costo) --- */
.window-notice{display:flex;align-items:center;gap:12px;padding:11px 16px;border-top:1px solid #f3bcbc;border-bottom:1px solid #f3bcbc;background:#fdf1f1;color:#8c1d1d}
.window-notice-icon{flex:0 0 auto;font-size:1.05rem;line-height:1}
.window-notice-text{display:grid;gap:2px;flex:1 1 auto;min-width:0}
.window-notice-text strong{font-size:.78rem}
.window-notice-text small{color:#9a4141;font-size:.7rem;line-height:1.45}
.window-notice button{flex:0 0 auto;width:auto;padding:8px 13px;border:1px solid #c0392b;border-radius:7px;background:#fff;color:#a02c1c;font-size:.72rem;font-weight:800}
.window-notice button:hover,.window-notice button:focus-visible{background:#c0392b;color:#fff;outline:2px solid rgba(192,57,43,.25);outline-offset:1px}
.window-granted{display:flex;align-items:center;gap:10px;padding:9px 16px;border-top:1px solid #f0c98a;border-bottom:1px solid #f0c98a;background:#fff7ea;color:#8a5200;font-size:.73rem}
.window-granted span:first-child{font-size:1rem;line-height:1}
.window-granted span{flex:1 1 auto}
.window-granted button{flex:0 0 auto;width:auto;padding:6px 10px;border:1px solid #e0a34e;border-radius:6px;background:#fff;color:#8a5200;font-size:.68rem}
.composer.window-blocked{opacity:.55}
.composer.window-blocked textarea,.composer.window-blocked select,.composer.window-blocked input{cursor:not-allowed;background:#f4f5f7}
@media(max-width:620px){.window-notice{align-items:flex-start;flex-wrap:wrap}.window-notice button{width:100%}}